Return & Exchange Policy

At CLOVINCI, we strive to deliver products of the highest quality and ensure a seamless shopping experience. If, for any reason, you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

• Hassle-free returns within 7 days of delivery; specific conditions may apply depending on the product category and ongoing promotions.
• For prepaid orders, refunds will be processed to the original payment method.
• Refunds are processed after quality inspection of the returned product
• Refunds are processed within 5–10 business days after approval

Eligibility for Returns and Exchanges

Returns or exchanges may be requested under the following circumstances:

• The product received is damaged, defective, or incorrect.
• The request is submitted within 7 days of delivery.
• The product is unused, unwashed, unworn, and maintained in its original condition.
• All original tags, labels, and packaging are intact.
• A valid order confirmation or invoice is provided.
• Exchanges are subject to stock availability.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us at support@clovinci.com within the specified time period, along with your Order ID and the reason for your request. In cases involving damaged or incorrect items, we may request images or videos to better understand the issue.

Our team will review your request carefully and respond with the next steps.