Help & Support

 

 

Help & Support: We've Got You Covered

 

Welcome to the CLOVINIC support hub. We believe that a seamless shopping experience extends beyond the click of a button. Find quick answers to your questions below, or reach out to our team if you need personalized assistance.

 

🛍️ Ordering & Products

 

 

How do I place an order?

 

Simply browse our collections, select your desired size and colour, click "Add to Cart," and proceed to the secure checkout page to complete your purchase.

 

Where can I find sizing information?

 

Please refer to our detailed Size Guide page for accurate body measurements and fitting tips. You can also find specific size details and model measurements on each individual product page.

 

Can I modify or cancel my order after placing it?

 

We process orders quickly! If you need to make a change, please Contact Us immediately. We can modify or cancel an order only if it has not yet been processed and dispatched from our warehouse.

 

How can I be the first to know about new arrivals and sales?

 

Sign up for our email newsletter and follow us on social media! Subscribers get exclusive early access to New Arrivals and special promotions.

 

🚚 Shipping & Delivery

 

 

What are your shipping options and delivery times?

 

We offer standard shipping across India. Delivery times typically range from 3–7 business days depending on your location. You can view estimated delivery times at checkout.

 

How can I track my order?

 

Once your order is shipped, you will receive an email notification containing your tracking number and a link to the courier's website. You can track the status of your package 24/7.

 

Do you offer Cash on Delivery (COD)?

 

Yes, we offer Cash on Delivery (COD) service in select locations across India. You can check the availability for your PIN code during the checkout process.

 

🔄 Returns, Exchanges, & Refunds

 

 

What is your Return and Exchange Policy?

 

We want you to love your CLOVINIC purchase. We offer easy returns and exchanges within 7 days of delivery. The item must be unused, unwashed, and have all original tags attached. Please see our dedicated Return & Exchange page for full details and steps.

 

How do I initiate a return or exchange?

 

You can easily start the process through our Returns Portal (link to be added here) or by contacting our support team with your order number.

 

When will I receive my refund?

 

Once your returned item is received and inspected, your refund will be processed. Refunds typically take 5-7 business days to reflect in your original payment method.

 

📞 Get In Touch

 

If you couldn't find the answer you were looking for, our friendly support team is here to help!

  • Contact Page: Visit our dedicated Contact page to send us a direct message.

  • Email: therunwaybandits@gmail.com

  • Call: 000000000 (Available Mon-Sat, 10 AM - 6 PM IST)